Cancellation & refund policy
Last updated: [PLACEHOLDER: date]
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You pay for a finished report. If we can't produce or deliver it, we refund your payment in full, GST included.
Cancellations
Your report starts building as soon as payment is confirmed, so an order can't be cancelled after payment. If you closed the payment window before paying, no money was taken and there is nothing to cancel.
When we refund you in full
- We can't produce your report. For example, an AI service stopped answering. We never deliver a report built on failed answers.
- Your report doesn't pass our quality check and we can't fix it. Every report is checked by our team before it reaches you.
- The report is about a different business because of a mistake on our side, and we can't correct it.
- You were charged twice for the same order: we refund the extra payment.
In most of these cases we start the refund ourselves and email you; you don't need to ask. If your report hasn't arrived and you haven't heard from us, contact support (below).
How refunds work
- The full amount you paid, including GST, goes back to the card, UPI or bank account you paid from, through our payment partner Razorpay.
- We start a refund within [PLACEHOLDER: 2 working days] of confirming the problem. Banks usually show it within 5–7 working days after that.
- You get an email with the refund reference and, if a GST invoice was issued, a GST credit note against it. Your order page also shows the refund.
When we don't refund
- Once your report has been delivered as described, payments are final.
- Disagreeing with what the AI services said isn't a fault in the report: it records what they actually answered on the date of your scan.
- A low visibility score is a finding, not a fault in the report.
How to contact support
- Email [PLACEHOLDER: support email] or WhatsApp [PLACEHOLDER: phone].
- Include your order number (the code after ?order= in your order page link, also in your email) and your question.
- We reply within [PLACEHOLDER: 1 working day].
Contact
[PLACEHOLDER: legal business name], [PLACEHOLDER: registered address]. GSTIN [PLACEHOLDER: GSTIN]. See our contact page.